When it comes to trading platforms, NinjaTrader stands out as one of the most popular and powerful options available. Whether you’re a beginner or an experienced trader, NinjaTrader offers tools and functionalities that help you make informed trading decisions. However, even the most intuitive platforms can occasionally present technical issues, billing questions, or general user inquiries. In such cases, knowing how to effectively contact NinjaTrader Support is crucial.
In this detailed guide, we’ll walk you through everything you need to know about contacting NinjaTrader Support, including their coinmama phone number,, other contact methods, common support issues, and tips to get the fastest help possible.
Why Might You Need NinjaTrader Support?
Before diving into the contact details, it’s important to understand why traders might need support in the first place. Some common reasons include:
- Platform Installation Issues: Trouble downloading or installing NinjaTrader on your device.
- Technical Glitches: Problems such as platform freezing, lagging, or crashing during critical trades.
- Account Management: Issues related to logging in, changing account details, or verifying your identity.
- Brokerage Services: Questions about funding your account, withdrawing money, or executing trades.
- Subscription and Licensing: Inquiries about license key issues, payment processing, or subscription upgrades.
- Market Data Connections: Troubleshooting problems connecting to live market data feeds.
- Educational Resources: Assistance finding webinars, tutorials, and other learning materials.
Whatever the reason, reaching the right support channel quickly can save you both time and stress.
NinjaTrader Support Overview
NinjaTrader provides different tiers of support depending on the nature of your inquiry:
- Platform Technical Support
- Brokerage Support
- Sales and Licensing Support
- Emergency Trade Desk (for critical trading emergencies only)
It’s important to choose the correct department to ensure your issue is addressed efficiently
NinjaTrader Support Contact Information
- Phone Support: Does NinjaTrader Have a Phone Number?
NinjaTrader offers phone support but primarily for brokerage services and emergencies. Here’s how it works:
- NinjaTrader Brokerage Support (Phone Number):
- Toll-Free (U.S.): 1-866-675-9092
- International: 1-866-675-9092
Available Hours:
-
- Monday through Friday: 8:00 AM to 5:00 PM (U.S. Eastern Time)
This phone line is primarily intended for brokerage-related questions such as account management, funding issues, and general trading questions.
- Emergency Trade Desk
For emergencies that occur during live trading sessions (like being stuck in a live trade you can’t exit), NinjaTrader provides access to a 24-hour emergency trade desk.
- Emergency Trade Desk Phone Number:
- U.S. Toll-Free: 1-866-675-9092
- International: 1-866-675-9092
Please only use this line for urgent trading issues. For non-emergency matters, you should use standard support options.
- Technical Platform Support
For technical issues with the NinjaTrader platform itself (installation, updates, performance issues), phone support is not typically provided. Instead, you can:
- Submit a support ticket online via the NinjaTrader Help Desk:
https://www.thetradeinfo.com/how-to-contact-ninjatrader-phone-number-best-ways/ - Email directly to the platform technical team:
info@thetradeinfo.com
Expect a response during regular business hours, usually within 24 hours.
- Licensing and Sales Questions
If you have questions about your NinjaTrader license, subscription options, or platform features, you can contact:
- Sales Team Email:
info@thetradeinfo.com - Support Portal:
https://www.thetradeinfo.com/contact/
There is no direct sales support phone line, but email support is typically quick and efficient.
How to Submit an Online Support Ticket
Sometimes emailing or calling isn’t enough, especially for detailed technical issues that require screenshots or logs. Here’s how to submit a NinjaTrader support ticket:
- Visit: https://www.thetradeinfo.com/contact/
- Choose the correct category (Technical Support, Brokerage Support, or Sales).
- Fill out the form with as much detail as possible.
- Attach any relevant screenshots or files if necessary.
- Submit the form and await a response by email.
- Tips for Getting Faster SupportTo get help as quickly as possible, follow these best practices:Be Specific About Your Issue
Include platform version numbers, account information (without sharing sensitive data), error messages, and any steps you’ve already tried to resolve the problem.
Contact the Right Department
If you call brokerage support for a technical platform bug, they’ll have to redirect you, which delays resolution. Always pick the appropriate contact method.
Use Support During Business Hours
While NinjaTrader offers excellent service, contacting them during business hours increases the chance of getting a faster response.
Provide Screenshots or Video
When submitting tickets for technical issues, a screenshot or short video can dramatically speed up troubleshooting.
Check the NinjaTrader Forum
Many common issues are already answered in the ninjatrader support phone number Community Forum:
https://www.thetradeinfo.com/trading-companies/ - NinjaTrader Support FAQsQ1: Is there 24/7 phone support for technical issues?
A: No. Only the Emergency Trade Desk is available 24/7 for trading emergencies. Technical support inquiries must be submitted via email or the Help Desk.Q2: Can I chat live with NinjaTrader Support?
A: NinjaTrader does not currently offer live chat support. Email and ticket submissions are the primary methods for non-phone support.Q3: How fast does NinjaTrader respond to emails?
A: Most email inquiries receive a response within 24 hours during business days.Q4: Does NinjaTrader offer remote desktop support?
A: Yes, in some technical support cases, NinjaTrader agents may offer a secure remote session to troubleshoot your issue directly. - Final ThoughtsKnowing how to contact NinjaTrader Support efficiently can make a big difference in your trading experience. Whether you’re facing a critical trading issue that needs immediate phone support or simply troubleshooting a technical glitch, understanding the right channels and best practices helps you get back to trading quickly and confidently.Always remember to reserve the emergency trade desk phone line for critical trading situations and use emails and support tickets for all non-urgent matters. With a little preparation and the right information at hand, NinjaTrader’s support team can provide you with professional assistance whenever you need it.
